# Getting help

> What to do when Hiresweep is not working as expected, and how to reach support.

Most questions about how something works are answered in these docs. Start with the [feature map](https://docs.hiresweep.com/getting-started/feature-map) to find the right guide, or search with <kbd>⌘</kbd> <kbd>K</kbd> at the top of this site.

## When something is not working

<Steps>
  <Step title="Reload the page">
    Many problems clear after a reload. If you just updated the browser extension, reload the job site's tab too.
  </Step>

  <Step title="Check your plan">
    AI actions and applications are counted by plan. When you run out, Hiresweep says so and tells you when more
    arrive. You can see what is left in **Settings → Plan & usage**. See [Plans and usage](https://docs.hiresweep.com/guides/plans-and-usage).
  </Step>

  <Step title="Try again in a few minutes">
    A job site that is slow or briefly unavailable can make reading a posting or filling a form fail. Waiting a few
    minutes and trying again often works.
  </Step>

  <Step title="Contact support">
    Email [support@hiresweep.com](mailto:support@hiresweep.com). Tell us what you were doing, what you expected, and
    what happened instead. A link to the job posting or a screenshot helps.
  </Step>
</Steps>

<Warning>
  Never send us your password or two-factor codes. Hiresweep support will never ask for them.
</Warning>